What you'll do

• Build a good standing relationship with clients
• Receive inquiries and concerns from authorized service channels/platforms
• Follow communication procedures, guidelines, and policies
• Collate inquires and concerns 
• Provide resolutions to user problems and issues, and exploring alternative solutions
• Provide feedback and ideas on the efficiency of the customer service process
• Escalate any customer complaints to the Team Leader and ensure solutions have been sorted on the same time

Skills and Qualifications

• Graduate of any four (4) year management-related course
• Open to fresh graduates
• Proficient in oral communication skills, strong problem solving and analytical skills
• Ability to handle customer complaints
• Good work ethic and team player
• Ability to manage and work under pressure